Last updated: 23 October 2026
How cancellations and refunds work for your Luna Celestia monthly subscription and your one-time natal-chart report. Sections 1–5 apply to everyone; sections 6 and 7 add the rules that apply if you live in the EU/EEA or UK, or in the United States. This policy sits alongside our Terms of Service.
The monthly subscription has no trial period. It is charged at the monthly price shown at checkout (with any applicable tax shown there too) when you subscribe, and then renews automatically every month, on the same day of the month, until you cancel. If you previously started with a trial, it converted automatically into the monthly subscription when the trial ended.
You can cancel at any time online, from your account settings or through the cancellation page — no email, phone call or support request needed.
When you cancel, your access continues to the end of the month you have already paid for, it does not renew, and you are not charged again.
We do not refund the current subscription month once it has started, unless the law requires it. Cancelling stops future renewals but does not refund the month you are already in.
This does not affect your statutory rights as a consumer, including the EU/EEA and UK right of withdrawal in section 6.
The natal-chart report is a one-time purchase, not a recurring subscription, so there is nothing to cancel. Wherever you live, it comes with a voluntary money-back guarantee: if the report is not for you, write to hello@lunacelestia.com within 14 days of purchase and we will refund the full amount, no questions asked.
The guarantee is in addition to your statutory rights and does not limit them.
Dodo Payments, our payment provider and Merchant of Record, processes refunds back to the payment method you used. Please include the email address you used at checkout when you write to us.
Monthly subscription: as a consumer you have 14 days from the day you subscribe to withdraw, without giving a reason. Because you ask us to start the service straight away, if you withdraw within those 14 days we refund what you paid minus a proportionate amount for the days of service already provided. To withdraw, email us a clear statement that you are withdrawing.
Natal chart report: at checkout you expressly request immediate delivery of this personalised digital content and acknowledge that you lose your 14-day right of withdrawal once supply has begun. The money-back guarantee in section 4 still applies.
There is no general statutory right to cancel an online purchase and get your money back: our 14-day money-back guarantee on the report (section 4) is our refund promise to you, together with any additional rights your state's law gives you.
The subscription renews automatically every month at the price shown at checkout (plus any applicable sales tax) until you cancel. You can cancel online at any time, as easily as you signed up, and you are not charged after you cancel.
Questions about refunds or cancellations? Email us at hello@lunacelestia.com and a person will help.